Elevating CSAT Survey Experience to Improve Agent Performance
- ✦ Designed end-to-end survey creation for admin and end-user, adopted by 20+ enterprise clients.
- ✦ Enabling agents to capture customer feedback and drive faster ticket resolution.
Good day! I’m Falach, product designer building products into usable, meaningful digital experiences.
Currently designing products for the Indonesian railway ecosystem at PT KAI (Persero).
Redesigning Customer Microsite for Higher Merchant Conversion
- ✦ Contributing to ~10% increase in customer order sessions.
- ✦ Improved microsite product pages allowing customers to view variants details clearly.